Thursday: Customer Urgency | Revisited

By Christina Suter on Jun 15, 2015 at 08:42 AM in Business Issues
Customer Urgency | Revisited

As a small business owner, I'm sure you know that it’s not uncommon for customers to call with an urgent issue. Well, should I say, they call with an issue that they consider urgent.

When that happens, what level of customer service do you promise your clients? If you have a business that offers a quick turnaround service, it's essential to incorporate a system around how you respond to customers. How you handle urgent requests is based upon your branding and your systemic systems.

Tune in Thursday, June 18, 2015 at 8am and 2pm PT on