Business Issues

Dealing with Urgency in Customer Service

Dealing with Urgency in Customer Service
By Christina Suter on Aug 17, 2019 at 07:00 AM in Business Issues

Every small business owner has experienced answering their business phone to a frantic customer or client with an urgent problem. I gave a talk once and had a gentleman ask me how to apply the time management tips I give when it comes to customers or clients who come to you with something urgent. If you're like me, and I'm sure you are then you know that as a small business owner it’s not uncommon for customers to call or drop by with an urgent issue, or at least an issue they consider urgent. 

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Radio: Dealing with Urgency in Customer Service

Radio: Dealing with Urgency in Customer Service
By Christina Suter on Aug 15, 2019 at 03:00 AM in Business Issues

Every small business owner has experienced answering their business phone to a frantic customer or client with an urgent problem. This week on my radio show I will help you understand true urgency and how you can deliver a high level of customer service and manage your time.

Tune in today, Thursday, August 15, 2019, at 8 am and 2 pm PST to listen to the Ask Christina First Radio Show on www.awoptalk247.com

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Good Hearted Business Owner & Systemic Systems

Good Hearted Business Owner & Systemic Systems
By Christina Suter on Aug 10, 2019 at 09:00 AM in Business Issues

Systemic systems are the systems you have inside your business, whether you're aware of them or not (inventory management, client/data management, passing information from one person to another within your team, how your accounting gets done, how your product is delivered, etc.). In relationship to branding, your systems cultivate the branding your business has. But beyond being a high or low-cost service and matching the level of customer service to my product, your systems are built around being a good-hearted owner. I suspect that your systems are built for a higher product than that which you offer. 

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Radio: Good Hearted Business Owner & Systemic Systems

Radio: Good Hearted Business Owner & Systemic Systems
By Christina Suter on Aug 08, 2019 at 04:00 AM in Business Issues

Systemic systems are the systems you have inside your business, whether you're aware of them or not (inventory management, client/data management, passing information from one person to another within your team, how your accounting gets done, how your product is delivered, etc.).

Tune in today, Thursday, August 8, 2019, at 8 am and 2 pm PST to listen to the Ask Christina First Radio Show on www.awoptalk247.com to listen.

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Inventory Management & Distribution Systems

Inventory Management & Distribution Systems
By Christina Suter on Aug 03, 2019 at 08:00 AM in Business Issues

If you run a small business you know how important it is to stay on top of and have an effective management system for your inventory. Beyond LIFO  (Last In First Out) and FIFO (First In First Out), I want to dig in to inventory. Inventory is a product that comes in when you buy and that goes out when you sell. The speed at which you turn your inventory over is money. When you bring in 3, $10 items and sell them for $20 each you’ve made $30.

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Radio: Inventory Management & Distribution Systems

Radio: Inventory Management & Distribution Systems
By Christina Suter on Aug 01, 2019 at 05:00 AM in Business Issues

The speed at which you turn over your inventory is money. So whether your business runs a LIFO or FIFO inventory system, having an effective inventory system in place is crucial to your business.

Tune in today, Thursday, August 1, 2019, at 8 am and 2 pm PST on www.awoptalk247.com to listen to the Ask Christina First Radio Show.

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Peter Senge on Systemic Systems

Peter Senge on Systemic Systems
By Christina Suter on Jul 20, 2019 at 07:00 AM in Business Issues

I became familiar with 'the learning organization, and more specifically the 'systemic systems' of business through strategist Peter Senge who authored, The Fifth Discipline. Learning organizations, as defined by Senge are, organizations where people continually expand their capacity to create the results they truly desire and where new and expansive patterns of thinking are nurtured, where collective aspirations are set, and where people are continually learning to see the whole, together as a group.

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Radio: Peter Senge on Systemic Systems

Radio: Peter Senge on Systemic Systems
By Christina Suter on Jul 18, 2019 at 05:00 AM in Business Issues

Strategist Peter Senge author of, The Fifth Discipline, is where my foundation of "systemic systems" and "learning organization" began. Learning organizations, as defined by Senge are, organizations where people continually expand their capacity to create the results they truly desire and where new and expansive patterns of thinking are nurtured.

Tune in today, Thursday, July 18, 2019 at 8am and 2pm PT on www.awoptalk247.com to listen to the Ask Christina First Radio Show where I will be discussing Senge's teaching on systemic systems.

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Radio: Systemic Systems-- Why Do I Care? Pt 2

Radio: Systemic Systems-- Why Do I Care? Pt 2
By Christina Suter on Jul 11, 2019 at 05:00 AM in Business Issues

Systemic systems serve businesses by improving them and increasing productivity. Some systemic systems are the purpose of pride and preferences. This week on the radio show I continue last week's topic on using systemic systems to improve your business.

Tune in today, Thursday, July 11, 2019 at 8 am and 2 pm PST to listen to the Ask Christina First Radio Show on www.awoptalk247.com

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Systemic Systems: Why Do I Care? Pt 1

Systemic Systems: Why Do I Care? Pt 1
By Christina Suter on Jul 06, 2019 at 07:00 AM in Business Issues

What does it mean to be a leader in your company? Over the next few weeks I will be discussing a topic that involves the systems that affect and keep your business flowing. Author Peter Sange provides a great example of a systemic system and just how much it can affect your business in his book, The Fifth Discipline. 

He uses an example of a beer that was featured in a music video, the beer was seen by thousands of people, and sales and demand for that beer shot up. The store owners increase their orders of the beer and distributors work to meet the demand.

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